-nbsp;By-Zhang-Bo,-Matt-Burgess<-span><-p> SYDNEY,-June-14-(Xinhua)----Kickbacks-to-Australian-tour-guides-are-still-continuing-despite-a-raft-of-measures-by-local-authorities-to-counter-the-practice,-causing-Chinese-tourists-to-pay-up-to-three-times-more-than-the-average-cost-of-some-goods.<-p> Though-Australia's-tourism-marketing-has-been-focusing-on-the-independent-traveller,-particularly-from-China's-emerging-middle-class,-inbound-tour-groups-still-account-for-over-one-third-of-the-more-than-1-million-Chinese-visitors-who-arrived-on-Australia's-shores-in-2015.<-p> Australia-was-granted-quot;Approved-Destination-Status-quot;-(ADS)-in-1999,-allowing-guided-Chinese-tour-groups-to-travel-to-the-quot;land-down-under.-quot;-What-followed-was-wide-spread-rip-offs-by-Australian-operators-and-tour-guides-on-the-visitor,-causing-Australian-authorities-in-January-2015-to-force-all-in-bound-tour-guides-who-operate-under-the-ADS-scheme-to-comply-with-a-code-of-business-standards-and-ethics.<-p> -quot;Under-the-code,-tourists-must-be-informed-where-shops-are-operating-commission-shopping-arrangements,-and-they-must-be-taken-to-competitive-non-commissioned-shops-for-equal-shopping-time,-quot;-an-Austrade-spokesperson-told-Xinhua-in-a-statement.<-p> -quot;All-tour-guides-and-inbound-tour-operators-are-required-under-the-Code-to-keep-records-of-all-commissions-received-and-to-provide-those-records-to-Austrade-upon-request.-quot;<-p> Austrade-is-the-Australian-agency-responsible-for-ADS-compliance.<-p> A-Xinhua-investigation,-however,-has-found-some-Australian-travel-agencies-focusing-on-serving-Chinese-tourists-are-violating-the-code-of-conduct.<-p> The-investigation-found-some-locally-based-Australian-souvenir-businesses-in-Sydney,-Melbourne-and-the-Gold-Coast-have-entered-into-arrangements-agreeing-only-to-sell-products-to-the-tour-groups,-giving-a-kickback-to-the-tour-guide.<-p> -quot;Some-tour-guides-will-tell-this-group's-spending-power-before-they-arrive-in-the-shop,-the-store's-staff-will-use-different-marketing-strategy,-and-they-will-change-the-price-tag,-quot;-a-former-staff-member-of-Sydney-International-Duty-Free-store-located-near-Star-Casino-in-Pyrmont,-told-Xinhua.-The-staff-member-declined-to-be-publicly-identified.<-p> Tourists-interviewed-have-also-told-Xinhua-that-the-tour-guides-have-prevented-them-visiting-other-stores-to-compare-prices,-either-by-staying-at-locations-away-from-shopping-districts-or-not-facilitating-shopping-at-non-commissioned-stores,-a-direct-contravention-of-the-ethical-code.<-p> -quot;Some-tour-guides-defame-(Sydney's)-China-Town,-quot;-store-owner-Xu-Yaolin-told-Xinhua.<-p> -quot;(Tour-guides)-call-that-area's-security-bad-and-the-store's-price-high.<-p> -quot;We-suffer-a-lot-of-negative-affects,-some-stores-collapsed-in-the-recent-three-years.-quot;<-p> Sydney's-China-town-has-more-than-10-gift-and-souvenir-stores-within-a-short-distance-of-each-other,-allowing-Chinese-tourists-to-easily-compare-prices.<-p> Australian-authorities-stress,-however,-offenders-are-being-caught-through-the-use-of-a-compliance-monitoring-agency.<-p> -quot;These-activities-include-random-checks-on-ADS-tours,-conducting-mystery-shopper-operations,-and-regular-visits-to-operators-to-ensure-compliance-with-the-Code,-quot;-an-Austrade-spokesperson-said,-but-did-not-provide-further-details.<-p> Under-the-code,-those-sanctioned-incur-demerit-points-and-if-10-accumulate-within-a-12-month-period,-the-ADS-approval-is-suspended.-Repeat-offenders-will-have-their-approval-cancelled.<-p> The-largest-difficulty-however-is-complaints-on-unscrupulous-tour-guides-ending-up-being-filed-with-the-tour-operator-themselves,-rather-than-local-Australian-authorities.-That's-despite-the-code-of-conduct-mandating-all-ADS-itineraries-in-both-English-and-Chinese-include-comprehensive-information-on-consumer-rights,-where-to-make-complaints-and-details-for-interpreter-services.<-p> -quot;If-I-find-the-price-is-a-little-bit-high,-I-will-bear-it,-because-I-do-not-want-this-to-make-trouble-for-me-and-I-do-not-know-where-I-can-complain-in-Australia,-quot;-Liu,-retired-two-years-ago-but-declined-to-give-her-full-name,-told-Xinhua.<-p> -quot;However,-if-the-price-is-too-much-more-expensive,-I-only-can-complain-when-I'm-back-in-China.-quot;<-p> China-is-Australia's-most-lucrative-tourism-market-with-expenditure-up-45-percent-to-8.3-billion-Australian-dollars-(6.11-billion-U.S.-dollars)-in-the-year-to-December-2015.<-p> It-seems-that-Australia-should-do-more-to-protect-Chinese-tourists'-interests.-But-the-Australian-Tourism-Export-Council-(ATEC),-the-local-peak-body-representing-Australia's-tourism-export-industry,-would-not-respond-to-Xinhua's-repeated-requests-for-comment.<-p>" /> 管家婆开奖结果
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